Shipping Policy

Last Updated: May 7th, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered by Trusted Lyophilized Concepts LLC.

By placing an order through our website, you agree to the terms outlined below.

Shipping Area

Trusted Lyophilized Concepts LLC currently ships orders within the United States only.

We do not offer international shipping at this time.

Order Processing Time

Orders are typically processed within 3 business days after payment has been received and accepted.

Business days are Monday through Friday, excluding weekends and holidays.

Please note that processing time is separate from shipping transit time. Shipping transit time begins once the package has been picked up or accepted by the shipping carrier.

Shipping Days

Orders are shipped Monday through Friday, excluding weekends and holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Carrier

Trusted Lyophilized Concepts LLC currently ships orders through USPS.

Shipping options and estimated delivery times may vary depending on the shipping method selected, destination, and carrier availability.

Tracking Information

Tracking information will be provided once your order has shipped.

Customers are responsible for monitoring tracking updates and making arrangements to receive their package once it is in transit.

Delivery Confirmation

Delivery is based on carrier-confirmed tracking information.

Once USPS marks a package as delivered, Trusted Lyophilized Concepts LLC considers the package delivered.

Trusted Lyophilized Concepts LLC is not responsible for packages that are lost, stolen, misplaced, or otherwise unavailable after carrier-confirmed delivery.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Trusted Lyophilized Concepts LLC is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately at:

Support@tlcprecisionpeptides.com

We will do our best to assist, but address changes are not guaranteed once an order has been processed, packed, or shipped.

Returned-to-Sender Packages

If a package is returned to Trusted Lyophilized Concepts LLC due to an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or failure to retrieve the package, the customer may be responsible for additional shipping fees to resend the order.

Original shipping fees are non-refundable.

Trusted Lyophilized Concepts LLC reserves the right to determine whether a returned-to-sender package is eligible for reshipment.

Lost, Stolen, or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first contact USPS for additional information.

Trusted Lyophilized Concepts LLC is not responsible for packages lost, stolen, or misplaced after carrier-confirmed delivery.

We recommend checking with household members, neighbors, building management, mailrooms, front desks, or local USPS offices when attempting to locate a delivered package.

Shipping Delays

Trusted Lyophilized Concepts LLC is not responsible for shipping delays caused by USPS or circumstances outside of our control.

This includes, but is not limited to:

• Carrier delays
• Weather delays
• Holidays
• Natural disasters
• Incorrect or incomplete shipping information
• High shipping volume
• Service interruptions
• Other events beyond our reasonable control

Estimated delivery times are provided by the carrier and are not guaranteed by Trusted Lyophilized Concepts LLC.

Order Changes and Cancellations

Order changes or cancellation requests must be submitted as soon as possible.

Once an order has been processed, packed, or shipped, changes and cancellations are not guaranteed.

To request an order change or cancellation, please contact:

Support@tlcprecisionpeptides.com

Damaged, Missing, Incorrect, or Defective Items

If your order arrives damaged, is missing an item, contains an incorrect item, or you believe there is an issue with the product received, please contact us within 24 hours of carrier-confirmed delivery.

Please include your order number, a clear description of the issue, and photos of the shipping box, packing materials, product label, and item received.

Approved claims will generally be resolved through replacement first. Refunds may be considered only when a replacement is unavailable or when Trusted Lyophilized Concepts LLC determines that a refund is appropriate.

For full details, please review our Return & Refund Policy.

Contact Us

For questions about shipping, tracking, or delivery, please contact us at:
Support@tlcprecisionpeptides.com

Trusted Lyophilized Concepts LLC
Support@tlcprecisionpeptides.com